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Service That's Above and Beyond...Geac engaged in consulting services with Animus Solutions to help us deploy the Peregrine AssetCenter solution to all our global sites.... the Animus team worked hard to stay on schedule and ensure the Geac employees received the required knowledge transfer needed to support this application into the future. Joseph A. Gillis, Geac (Now extensity)
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The ITSM services cover a wide scope of IT operational functions, helping customers implement life cycle management of services as well as the effective delivery of those services. Guided by the industry-leading service management models, Animus Solutions provides advice on the best paths for achieving service management goals and implements the changes necessary to reach those goals. Enabling Best Practice Service Support and DeliveryAnimus understands that the essence of ITSM is to focus IT services on satisfying strategic business requirements. We base the foundation of our strategic framework on accepted guidelines described within the Information Technology Infrastructure Library (ITIL). In delivering best practice ITSM, Animus is concerned not so much with the technology itself, but rather with the delivery of services. Users become customers, a focus on technology changes to a focus on process and isolated functions are transformed into smooth integration. Most importantly, IT Service Support and IT Service Delivery are brought into alignment with the strategies of your business plan. The distinctive approach of Animus is to respond to the realities of your organization and its culture to define a practical path to best practices, a map that real people can follow to continuous improvement. ITSM Foundation service examines the realities of the customer’s organization, the culture and achievements to date with delivering services. A practical plan is developed that brings IT Service Support and IT Service Delivery into alignment with the organization’s goals while establishing the plan for continuous improvement. The ITIL model serves as guide so that the end results, while unique to the customer, will adhere to best practices. ITSM Implementation services include new product implementations, integration with existing systems, or implementing product functionality not currently in use. All of these are critical steps for improving IT’s ability to deliver higher service levels. Animus consultants helps bridge the gap between desired results and achieved solutions. |
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