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Animus Solutions Consultants have participated for years in ServiceCenter implementations, upgrades and customizations.  So, let’s give them a forum to share pieces of advice and experience that you might find helpful. 

I’ve talked about the virtualization of the servers in the data center before and the ramifications to IT asset management.  Recently, I had a discussion on virtualizing the desktop with Ed Cartier of Sage Technologies.  We discussed the similarities of virtualizing the desktop to the old thin client on a terminal type PC rather than purchasing and maintaining more powerful PCs.  We talked about the ease of upgrade, going from every single computer to ONE upgrade.  Like SaaS, but internal.  Interesting change.  Ramifications to us - software we buy has to work in that environment, license has to include all potential users. 

  The opportunity to  control the environment is enticing for us, but might be seen as a problem by some users.  Another advantage is that if the company has travellers that go from office to office, they would be able to sit down anywhere and pull up their files as if they were working on their own computer.  No more laptops?

THe terminology, the technology and the application of it is changing daily and is something for us to watch.

 According to  survey by King Research that is quoted in an Internet news article, out of 360 IT professionals who responded to the survey almost 70 percent chance felt that their companies might not be in compliance with its software-license agreements.  Some 60 percent think that their companies have unlicensed software deployed. (http://www.internetnews.com/software/article.php/3753516)

Not good findings.  Implementations of enterprise products must not be getting the job done.  Perhaps it is the product’s fault, with software automation lacking the real “automation” and leaving a nice place to put it once you audit manually.   However, I would think that is more the case that products are not fully implemented or lack the support of business processes to really allow the product to function.  Time to take a fresh look at day to day activities.

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