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Any IT Service Management (ITSM) implementation project comes with its headaches.  Lack of communication only makes it harder and less effective. When we say communication, we are not limiting it to senior management and your IT team. Company-wide communications need to be performed in order for the project to be a success.

The purpose of communicating with users is to build awareness, set realistic expectations, raise support, minimize resistance and ensure successful implementation and user adoption. The first step to successful communications for your project is to create a communication plan that includes the core audiences and key messages. Awareness must be established early and maintained throughout and after implementation. Try to set up training and detailed documentation as soon as implementation is complete. Another important step, which is often overlooked, is to gather feedback post -implementation to determine if any changes need to be made to optimize your IT project.

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