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A typical IT Service Management (ITSM) implementation can be anywhere from 30 days to a year, depending on the task at hand. When we begin the process with any client, our first step is determining what we are working with - the existing IT infrastructure, the process and services in place, etc. Once we have defined the current system, identified the issues and established why they were implemented from the start, we move to the next phase — which includes determining what the new system needs to provide that the old one did not. Existing systems often do not grow with the company, creating a scenario where they are no longer of value.  In some cases, existing systems have been neglected due to more pressing matters in the business.

Once current needs are determined, a roadmap is put into place to show how you get from point A to point B, whether it’s purchasing new software and hardware, overhauling the existing systems, updating and optimizing the existing system, or a combination. Typically, there are several first steps that can be taken to show immediate ROI, whether it’s retiring legacy systems or something as simple as telecom expense management to reconcile telecom inventory and bring overspending to a halt.

Once the roadmap has been clearly established, execution begins. The most important aspect of the ITSM implementation comes after the lengthy process of achieving the objective - making sure that after implementation the proper procedures are in place to manage software and hardware assets and keep your IT investment performing optimally.

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