• Search

• Categories

  • Change Management
  • Company News
  • Industry Observations
  • Information Security
  • ITAM (Asset Management)
  • ITIL and Service Management
  • RFID
  • Software License Compliance

• Recently Written

  • Work smarter, not harder with ITSM
  • The Truth Will Set You Free (or at Least Not Set You Back as Much as Hiding it Will..)
  • When (and what) to deploy?
  • BSM – questions to ask your potential vendor
  • Key components to successful BSM
  • BSM – what exactly does that mean?
  • Survey on Vendor Audits
  • Managing mobile assets – making it part of your ITAM program
  • Keep an Eye on the Hardware Lifecycle
  • Managing mobile assets – bills

• Blogroll

  • Miro Consulting

• Subscription

  •  Blog Articles
  •  Subscribe by Email
  • 

• Archives

  • August 2010
  • July 2010
  • June 2010
  • May 2009
  • April 2009
  • March 2009
  • February 2009
  • January 2009
  • December 2008
  • November 2008
  • October 2008
  • September 2008
  • August 2008
  • July 2008
  • June 2008
  • May 2008
  • April 2008
  • February 2008
  • January 2008
  • December 2007

• Members

  • Log in

IT Service Management (ITSM) can sometimes be looked at as challenging. Here are some quick tips to make a complex scenario a bit simpler:

a. Visuals – It’s always helpful to simplify things by creating a visual. Whether you prefer complex graphs, giant white boards or computer drawn images like Visio, seeing the information in front of you can help to simply the process and help you literally get your head around it. You may also want to use mind mapping tools (if those help you) to visual concepts and develop a plan of action.

b. Numbers – Put numbers and facts next to the services will help quantify and simplify your project by helping to show volumes, durations and frequencies associated with each system.

c. Plan of Action – The most important step is to have a plan of action, simplify each step in the process as much as possible and map out your stream of activities. This will keep you from getting in over your head mid-project and derailing progress.

ITSM doesn’t have to be complex if you don’t make it that way. A one-step-at-a-time attitude and proper planning will keep the complexity to a minimum.

Comments