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IT Service Management (ITSM) can sometimes be looked at as challenging. Here are some quick tips to make a complex scenario a bit simpler:

a. Visuals – It’s always helpful to simplify things by creating a visual. Whether you prefer complex graphs, giant white boards or computer drawn images like Visio, seeing the information in front of you can help to simply the process and help you literally get your head around it. You may also want to use mind mapping tools (if those help you) to visual concepts and develop a plan of action.

b. Numbers – Put numbers and facts next to the services will help quantify and simplify your project by helping to show volumes, durations and frequencies associated with each system.

c. Plan of Action – The most important step is to have a plan of action, simplify each step in the process as much as possible and map out your stream of activities. This will keep you from getting in over your head mid-project and derailing progress.

ITSM doesn’t have to be complex if you don’t make it that way. A one-step-at-a-time attitude and proper planning will keep the complexity to a minimum.

Animus Solutions, a provider of IT asset management and service management services has announced Program Review and Executive Briefing to deliver strategic advice at a minimal cost. We also announce the addition of Walter Darrough to the leadership team. As Vice President of Sales and Business Development, Darrough will continue to advocate IT business best practices. In addition, Jenny Schuchert continues to be our Vice President of Marketing and has been promoted to also be our Vice President of Corporate Communications.

The Program Review service focuses on Policy Management, Software Asset Management, Process-to-Automation Match, Hardware Asset Management or Shelfware Evaluation. With the Animus Solutions’ methodology, experienced Animus consultants assess resources, data and systems to deliver practical best practice recommendations.

Our Executive Briefing offers executives an intense knowledge update to empower strategic planning for the business of IT. Both offerings are ideal for organizations seeking guidance with a limited budget.

BIO: Walter, has over twenty-eight years of IT experience focused on the Financial, Retail, Health Care, Energy, Government, Services and Transportation industries. Walter has extensive experience in product development, implementation, data center and back office operations. This experience provides him the necessary background to help companies advance their IT Asset Management and other business practices. Over the past several years, Walter has worked exclusively with organizations seeking to better understand the benefits of advancing their IT Asset Management practices and in developing and implementing effective ITAM strategies. Before joining Animus, Walter held the position of Knowledge Executive and Program Advisor for IAITAM. Walter holds CSAM, CHAMP and CITAM certifications from IAITAM, as well as an ITIL Foundation certificate.

“Rolling out these changes is an important statement for Animus Solutions,” stated Ms. McLachlan. “The mission for this company is to implement practical solutions through experience-rich professionals. With this leadership team, we have experience at all levels as well as a strong customer focus. I am proud to say that our services catalog is the most flexible and diverse set of offerings in our segment of the industry.”

Controlling the “SYSADMIN” capability word in HP/Open View’s ServiceCenter

As a Consultant, I have had the opportunity to implement and customize ServiceCenter in a number of unique environments.  Sometimes, a small funcational change can be very important to the overall success of the project, so I thought I would share the occasional tidbit. 

In some organizations, some operators add users (operators) records routinely, but not at the SysAdmin level.   Confusion arises if those records mistakenly have the “SysAdmin” word on the capabilities word list.  This problem can be prevented by blocking admin or operators from adding the SysAdmin word to the capabilities word using format control.

The $lo.ucapex global variable is checked by the system to ensure that the operator has SysAdmin  rights before allowing the addition of SysAdmin capability word  by tailoring the format control (validations).  The validation will check the global variable to see if the operator adding a user has the SysAdmin capability word. If the validation is false then they’re not allowed to add the SysAdmin capability word.

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