Animus Solutions, a provider of IT asset management and service management services has announced Program Review and Executive Briefing to deliver strategic advice at a minimal cost. We also announce the addition of Walter Darrough to the leadership team. As Vice President of Sales and Business Development, Darrough will continue to advocate IT business best practices. In addition, Jenny Schuchert continues to be our Vice President of Marketing and has been promoted to also be our Vice President of Corporate Communications.

The Program Review service focuses on Policy Management, Software Asset Management, Process-to-Automation Match, Hardware Asset Management or Shelfware Evaluation. With the Animus Solutions’ methodology, experienced Animus consultants assess resources, data and systems to deliver practical best practice recommendations.

Our Executive Briefing offers executives an intense knowledge update to empower strategic planning for the business of IT. Both offerings are ideal for organizations seeking guidance with a limited budget.

BIO: Walter, has over twenty-eight years of IT experience focused on the Financial, Retail, Health Care, Energy, Government, Services and Transportation industries. Walter has extensive experience in product development, implementation, data center and back office operations. This experience provides him the necessary background to help companies advance their IT Asset Management and other business practices. Over the past several years, Walter has worked exclusively with organizations seeking to better understand the benefits of advancing their IT Asset Management practices and in developing and implementing effective ITAM strategies. Before joining Animus, Walter held the position of Knowledge Executive and Program Advisor for IAITAM. Walter holds CSAM, CHAMP and CITAM certifications from IAITAM, as well as an ITIL Foundation certificate.

“Rolling out these changes is an important statement for Animus Solutions,” stated Ms. McLachlan. “The mission for this company is to implement practical solutions through experience-rich professionals. With this leadership team, we have experience at all levels as well as a strong customer focus. I am proud to say that our services catalog is the most flexible and diverse set of offerings in our segment of the industry.”

During the June 30 webinar by Scott Rosenberg, he identified technology as one of the drivers for licensing changes and complexity. He highlighted multicore processors, virtualization, open source, mobile workforce and limited use/application specific software. I believe we are all seeing these technology changes. It seems to me that the discipline of making sure the license describes how the software can be used is our best defense. Clarifying where it can be used and by whom (and the number of people) applies no matter what. Our concern with being too explicit and limiting unnecessarily where it can be used must be set aside when facing new technology.

The best preparation in addition to what you do today would be to stop and think about how it can be used so that you uncover the new questions that haven’t ever been asked before.

HP ServiceCenter Tidbits

Author: Reginald Wilson
Filed Under ITIL and Service Management | Leave a Comment 

Controlling the “SYSADMIN” capability word in HP/Open View’s ServiceCenter

As a Consultant, I have had the opportunity to implement and customize ServiceCenter in a number of unique environments.  Sometimes, a small funcational change can be very important to the overall success of the project, so I thought I would share the occasional tidbit. 

In some organizations, some operators add users (operators) records routinely, but not at the SysAdmin level.   Confusion arises if those records mistakenly have the “SysAdmin” word on the capabilities word list.  This problem can be prevented by blocking admin or operators from adding the SysAdmin word to the capabilities word using format control.

The $lo.ucapex global variable is checked by the system to ensure that the operator has SysAdmin  rights before allowing the addition of SysAdmin capability word  by tailoring the format control (validations).  The validation will check the global variable to see if the operator adding a user has the SysAdmin capability word. If the validation is false then they’re not allowed to add the SysAdmin capability word.

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