Manage IT like a business. Measure IT performance by how effectively it is aligned to support overall business strategies and goals. Maximize the ROI of IT.
Manage IT Like a Business
After learning the hard way that the pressure to cut IT costs can lead to serious undermining of an organization’s critical functions – customer service, supply chain performance, data accessibility, etc. – more and more enterprises are realizing that the real objective should be maximizing the efficiency and cost-effectiveness of every IT function by aligning IT services from a business perspective. In other words, manage IT like a business.
Measure IT performance by how effectively it is aligned to support overall business strategies and goals. Maximize the ROI of IT.
Monitor, Measure, Align
Business Service Management (BSM) methodologies and software packages are increasingly popular today because they are designed to monitor, measure and align IT services very precisely against these metrics. A recent survey* found that 71 percent of IT leaders say their organizations place a high or critical priority on managing IT resources based on overall business priorities, but only 38 percent believe they are effective at making this happen.
And while all respondents are eager to reap the benefits of BSM, roughly half indicated that they are not ready to implement it, citing technology integration and IT-business alignment as serous obstacles.
Sources:
*IDG Research Services survey of IT executives
**Enterprise Management Associates 2009 research report: Business Service Management: Strategies for Success in 2009.
The BSM Challenge
Implementation of a BSM approach does require an organizational transition from a technically oriented, platform-based, silo-management culture to a more horizontal, business-oriented philosophy. The good news is that 89 percent of the companies that do make this transition indicate that their BSM initiatives and implementations met or exceeded expectations.** Among the many benefits cited were higher visibility for the positive impact of IT on business performance, increased user satisfaction and prioritization of IT activity based on overall business needs.
It’s Still About People, Process & Technology
If you believe that alignment of IT with the business goals of your organization are essential to your success, Animus Solutions can help make it happen. We’re not just familiar with all the leading BSM software and service packages available; we also know all the nuances and challenges for making the successful transition to a different, more strategically aligned IT culture – changes for people, processes, technology and priorities. We apply our proprietary methodologies to help all types of organizations identify business goals and develop policies and procedures that will:
- Define and/or clarify your ultimate business objectives and strategies
- Align your IT assets and processes to support those business objectives and strategies
- Right-platform all your IT assets and processes to optimize operations
- Improve your service quality
- Quicken your problem resolution process
- Reduce your service desk workload
- Enhance your compliance position
- Enhance efficiency, productivity and ROI throughout your organization
Brochures
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